The Trinidad and Tobago Housing Development Corporation (HDC) and Massy Technologies InfoCom (SurePay) have formed a strategic partnership that is expected to benefit over 10,000 HDC clients. Along with visiting the HDC’s offices during regular working hours, clients are now able to honour their monthly financial commitments at any SurePay full-service location. This service is available with immediate effect and targets any customer in good financial standing with a Licence to Occupy (LTO), Rent to Own (RTO), rental or mortgage agreement from the HDC.
Speaking on the partnership, HDC Managing Director, Brent Lyons, stated that he is extremely happy with this partnership with Sure Pay because it allows customers to ensure that their accounts are up to date and that they remain in good financial standing. Lyons also added “this service is one of the many methods we are implementing to improve our client service relationship and forms part of a larger programme to reduce customer delinquency.”
In addition to this partnership with SurePay, the HDC has also introduced other debt reduction initiatives. In 2018, the HDC revised its overall Debt Collection Programme and introduced a Debt Collection vehicle in order to encourage customers to be more responsible homeowners. It is expected that through this partnership with SurePay, there will be a reduction in client delinquency as customers will have fewer reasons for being in breach of their agreement with the HDC.